Updating Payment Method via Stripe

FOLLOW THESE STEP-BY STEP PROCESS:

1. User Clicks Stripe Link

• They access the secure Stripe Customer Portal URL (e.g., the one you shared).

2. Login & Verification

• Stripe prompts for the email address linked to their Breakaway PEP’s account.
• Stripe sends a one-time passcode or magic link to their email.
• User confirms their identity by entering the code or clicking the link.

3. Access to Customer Portal

• The portal shows their current subscription(s) with Breakaway PEP.
• They select “Update payment method”.

4. Enter New Payment Details

• User enters a new credit/debit card or bank account info.
• Stripe securely encrypts and stores the payment details (Breakaway Hoops never directly sees full card info).

5. Stripe Updates Customer Record

• The new payment method becomes the default for all future invoices.
• Any outstanding unpaid invoices are automatically retried with the new method.

6. Confirmation

• Stripe displays a confirmation message in the portal.
• An email receipt/notification is sent to the customer.
• You (Breakaway PEP) receive an update in the Stripe Dashboard and, if enabled, an email notification.

7. Impact on Future Payments

• All upcoming subscription renewals, program fees, or one-time charges will use the new payment method.
• If the update resolved a failed payment, the subscription status changes from “past due” to “active.”